| How Signals Are Handled By Astro Guard. |
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Burglary Signal: This type of signal is always verified. An operator will first telephone the premises. If there is no answer after five rings, the authorities and emergency contacts will be dispatched. If the line is still busy, authorities will be dispatched. Customers who are home should try to answer the phone promptly and give the operator a Personal Identification Code (PIC).
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Fire/Sprinkler System: There is no verification for this type of signal. The fire department is dispatched first, then a telephone call to the premises is made to alert the customer that the fire department is on its way. If there is no answer, emergency contacts are called to meet the fire department.
If a false alarm has been sounded, please call the central station quickly. Although the fire department's visit cannot be cancelled, it is important that it be informed.
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Residential Panic/Duress/Holdup Signal: This signal is verified and the operator will first telephone the premises and ask for a Personal Identification Code (PIC). If there is no answer or the wrong PIC is given, the police will be sent. About (15) minutes after the alarm a contact will be notified.
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Commercial Panic/Duress/Holdup Signal: There is no verification for these signals. Authorities are sent first. About (15) minutes after the alarm has been sounded, an operator will telephone the premises to verify. If a false alarm has been sounded, call the central station immediately. It cannot be cancelled if the police have been notified.
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Medical Alert Signal: An operator will telephone the premises first to verify, and follow your special instructions as necessary.
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Supervisory Signal: This type of signal indicates problems associated with room temperature, sump pump, low battery, and power failures. An operator will telephone the premises first. If there is no answer, the operator will call emergency contacts.
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Testing Signal: Always notify the central station prior to conducting a test. Upon completion of testing, telephone the central station to verify that the signal has been received.
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Gas Detector: There is no verification for this type of signal. The fire department is dispatched first, then a telephone call is placed to an emergency contact advising them of the alarm condition. Note: the operators will not call premise numbers listed in case of a real gas leak. Your emergency contact will also be advised of this.
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Carbon Monoxide Detector: We call to alert the customer. If we receive no answer we call the Fire Department and an emergency contact.
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